For one of our Clients we are looking for the E-commerce Manager. She/he will be responsible for planning, developing, and implementing the overall e-commerce strategy to drive online sales. This role requires a deep understanding of e-commerce trends, customer behavior, and digital marketing strategies.
Responsibilities:
- E-commerce Strategy:
• Develop and implement the company’s e-commerce strategy in line with overall business objectives.
• Identify and explore new e-commerce opportunities and markets to expand the online presence. - Website Management:
• Oversee the design, functionality, and performance of the company’s e-commerce website.
• Collaborate with the IT team or external developers to ensure the website is up-to-date, user-friendly, and optimized for search engines. - Product Management:
• Coordinate with various departments to ensure accurate product listings, pricing, and descriptions.
• Manage product catalog, including new product launches, updates, and discontinuations. - Customer Experience:
• Enhance the online shopping experience to drive customer satisfaction and loyalty.
• Monitor customer reviews and feedback, addressing any issues promptly. - Digital Marketing:
• Develop and execute digital marketing campaigns to drive traffic, conversion, and customer retention.
• Utilize SEO, SEM, email marketing, and social media to promote the e-commerce platform. - Analytics and Reporting:
• Track and analyze key performance indicators (KPIs) to assess the success of e-commerce strategies.
• Generate regular reports for management, identifying areas for improvement and optimization. - Payment Processing and Security:
• Oversee the payment gateway and ensure secure transactions.
• Stay informed about the latest trends and technologies in e-commerce payment processing. - Partnerships and Vendor Management:
• Collaborate with third-party vendors, suppliers, and partners to optimize processes and enhance the product offering.
• Negotiate terms and agreements with external partners.
Qualifications:
• Bachelor’s degree in Marketing, Business, E-commerce, or a related field.
• Proven experience in e-commerce management, preferably in a managerial role.
• Strong understanding of e-commerce technology, platforms, and best practices.
• Proficiency in using e-commerce and content management systems.
• Knowledge of digital marketing, SEO, and online customer behavior.
• Analytical skills to interpret data and make informed decisions.
• Excellent communication and collaboration skills.
Preferred Skills:
• Familiarity with e-commerce platforms such as Shopify, Magento, or WooCommerce.
• Experience with analytics tools like Google Analytics.
• Knowledge of HTML, CSS, and other web development languages.
• Strong project management skills.